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Shipping Questions

A majority of our orders are shipped from India. The tracking system in India is VERY slow in updating the tracking numbers and it can sometimes take days before an update is available. The tracking number you have is valid though and the order has been shipped so please try to be patient.

Q: I've received a tracking number but where do I track it?
A: Your order is shipped with registered mail or EMS and will be delivered by your country's regular postal system.

Tracking sites:
Australia: AU Post
Canada: Canada Post
Ireland: An Post
UK: The Royal Mail or Parcel Force
USA: The USPS

Q: My tracking number comes up as "Not found" when I track it.

U.S. Customers: Please note that the USPS no longer suppport tracking for most of our shipments. Please see:

http://faq.usps.com/?articleId=1437076354655 and http://www.ecommercebytes.com/cab/abn/y15/m10/i08/s02

Australian Customers: The AU post does not support tracking for any international shipments sent with registered post. Please see:

http://auspost.com.au/parcels-mail/our-tracking-service.html

Q: My tracking number is live and the tracking info shows as booked or shipped but there hasn't been an update in many days?
A: When your package has left it's country of origin and is in transit, there are no updates until it has reached the destination country.
Please note that standard transit time is usually around 10-14 days.
Once the package has reached your country, the next step for it is to pass through the sorting facility and get scanned by your country's postal service. This takes around 2-4 days.
If your package is inbound customs - there are usually no updates until it has been released by your country's customs authorities.

Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Orders are usually delivered in 10-16 days but can sometimes take up to 28 days due to events beyond our control, such as customs and holidays.

Registered mail
We use registered airmail on all standard orders. Signature is required and you're able to track your order online.

EMS
Some products can be shipped with EMS (Express Mail Service). This option is faster than registered mail.
Signature is required and you're able to track your order online.

Q. Do you ship to P.O Boxes?
A: Yes we do.

Q. What happens if I am not home to sign for my order?
A: The postal service will leave a slip at your delivery address and you can pick up your order at the local post office or arrange for a re-delivery. If you have not been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us! Do not return any medications, they will be lost and you will not receive a refund/reshipment.

Q: How much do you charge for shipping and handling?

A: We charge $9+$9 in shipping and handling on all orders.

Q: Can you "overnight" my order?
A: Overnight delivery is unfortunately not possible .

Q: Do I receive the tablets in the original blisters and box or only the tablets, how are they packaged?

A: All products are shipped in their original blisters and we include the cardboard box if possible, unless you specifically select or request that we send you only the tablets. Some of the the generic drugs are shipped without the original container and/or in blisters.
If that is the case, it's always clearly stated on the product page.

Q: How long will it take until I get my order?
A: It depends on where you are and what you order. Your order will normally be shipped the next business day of receiving your payment but sometimes it can take longer due to out of stock items. As an approximate guide, 8 - 21 days will work for most countries inlcuding the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn't arrived after 28 days, please contact us and we will investigate and track the shipment.

Please under no circumstances make chargebacks against your credit card without first contacting us. We can always sort out any problems.

NB! The buyer of products from this site is responsible for determining and abiding by his/her country's importation regulations.

We welcome your feedback after your order has arrived. This is to let us know that you received it. It allows us also to better estimate the average shipping time to other customers.

Q: Where do you ship from?

A: We ship from various locations.

Q: Do you ship to any country?
A: We ship all our medications worldwide with a few exceptions.
We ship to the following countries.


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Discrete Shipping
Prescriptions are discretely packed. Please make sure you have customs clearance on the products you order. If you are in doubt about customs please contact us BEFORE placing an order. If your order is not received after 28 days please let us know and we will investigate.
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